Extended Access
To address the scarcity of GP appointments, East Lancashire has implemented an innovative method known as extended GP access. Patients in East Lancashire now have easier access to medical appointments thanks to the Enhanced Access Service. Seven primary care networks serve Burnley, Hyndburn, Ribblesdale, and Rossendale. The Enhanced Access scheme allows patients to make appointments with a broader range of healthcare professionals, such as GPs, ANPs, pharmacists, health care assistants, and clinical pharmacists, through their primary care practise between 17:00 and 20:45 Monday through Friday and 9:00 am and 17:00 pm on Saturdays. East Lancashire Alliance has launched this service on behalf of Primary Care Networks to better serve patients outside of normal GP business hours. Clinicians will be able to obtain comprehensive medical histories (including progress notes), request diagnostic tests and investigations, and refer patients to other healthcare specialists. Any changes to the patient’s record made during the Enhanced Access Consultation are immediately transmitted to the patient’s primary care physician.
Locations:
- Burnley
St Peter’s Group Practise, Burnley Health Centre - Hyndburn
Acorn Health Centre in Richmond: where top healthcare is offered.
Great Harwood Medical Centre and Physicians’ Group
- Ribblesdale
Pendleside Medical Centre, Castle Medical Group, and Clitheroe Health Centre are examples of practises. - Rossendale
Ilex View Medical Clinic in Rossendale, Ontario
Bacup’s healthcare provider is Irwell Medical Practise.
Social Prescribing and health Improvement
Social prescribing enables GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services to support their health and wellbeing.
Social prescribing supports the individual, families, local and national government, and the private, voluntary and community sectors to work in collaboration. When done well, it allows people to self-manage their personal situation whilst experiencing physical, emotional and social challenges. Social prescribing can offer many people a personalised and flexible offer of support back to health at a pace that is appropriate to the person.
Outcomes described from social prescribing stakeholders
(Social Prescribing Conference Report, 201620)
Looking after your mental wellbeing
It is well known how important it is to maintain both our mental and physical health, but there are times in life when this may feel simpler.
There are numerous tools that can assist with self-care and maintaining one’s own health. Sometimes it is necessary to seek advice, assistance, and support from other professionals, such as a general practitioner. This may be the case if you have attempted the things that ordinarily make you feel better, or if the way you are feeling is interfering with your ability to perform daily tasks, such as (but not limited to) the following:
- Anxiety
- Depression
- Loss and Bereavement
- Anger Management
- Body Dysmorphia
- Eating Disorders
Factors to Consider
There is evidence that the factors listed below can enhance well-being; we encourage you to investigate some of the self-help resources listed below to determine which ones may work for you.
- Communicative Therapies –
- Mindfulness techniques and tension reduction
- Physical Activity: Be less sedentary and move more.
- Improving Sleep
- Enhanced Nutrition
- Limiting or avoiding alcohol, which functions as a stimulant and then a depressant and disturbs sleep architecture.
- Natural light and vitamin D
- Immersion in cold water and open-water swimming
- Connecting with your social network or reconnecting with it
- Limiting social media and news in general during times of elevated anxiety
- Respiratory exercises
- Reconnect with nature.
Information and support about mental health conditions
Urgent Mental Health Care
If you are having thoughts of suicide, are harming yourself or have thought about self-harm, it’s important to tell someone.
These thoughts and feelings can be complex, frightening and confusing, but you do not have to struggle alone.
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, contact one of the organisations below to get support right away.
If you need urgent help as you are in mental health distress, then there is always someone you can call.
Our Mental Health Crisis Line is available 24 hours a day, 7 days a week by calling 0800 953 0110. It is staffed by trained mental health professionals who can provide assessment and referrals to appropriate services. Ring it if you need to access services or for advice about someone who needs treatment or support.
Are you a young person in crisis?
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258.
All texts are answered by trained volunteers, with support from experienced clinical supervisors.
Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus
NHS – IAPT – Talking Therapies
Are you suffering from anxiety or depression?
Perhaps you’re feeling stressed and struggling to control your worry? Do you experience feelings of panic or obsess about certain thoughts?
You’re not alone. Help is out there.
Last year more than 30,000 people in Lancashire and South Cumbria benefitted from NHS Talking Therapies – formerly known as IAPT (Improving Access to Psychological Therapies).
NHS Talking Therapies involve free groups and courses, as well as one to one therapy to help you understand what you’re going through and build your confidence.
You can refer yourself – which means you don’t have to see your GP first.
You can find out more on the NHS Lancashire and South Cumbria Integrated Care Board website: www.lancashireandsouthcumbria.icb.nhs.uk/TalkingTherapies.
Upcoming Events
Talking Therapies is part of the NHS Improving Access to Psychological Therapies initiative, offering free and confidential talking therapy and practical support for adults with common mental health problems including anxiety and depression. This FREE service is available to all patients registered with a GP practice and is open to people aged 17 and over.
After your needs are assessed, you will be offered the most appropriate care with a trained professional, which may include talking therapy to help you manage your current mental health problem including:
- Stress and anxiety
- Sleep problems
- Obsessive Compulsive Disorder (OCD)
- Depression including pre and post-natal.
- Post-Traumatic Stress Disorder (PTSD)
- Living with a long-term condition such as diabetes, heart disease, chronic pain or IBS.
- Providing care for a loved one, friend or family member
Treatment sessions may be by phone, online, in groups or face-to-face. Treatment options are based on Cognitive Behavioural Therapy (CBT) which is a structured therapy where you will set goals you want to reach and work on changes you can make to patterns of thoughts and behaviours to help you attain your goal.
Talking Therapies is not an emergency service, if you are in mental health distress and need urgent help you can call our crisis line on 0800 953 0110 or Samaritans on 116 123, 24 hours a day, 365 days a year.
You can contact your local Talking Therapies team using the details below
Hyndburn Office
Telephone: 01254 226 007
Main office address: The Mount Whalley Rd, Accrington BB5 5AD
Mind Plan
Our Mind plan helps you build a practical plan you can use to help maintain and improve your mental health and wellbeing. By answering this short quiz, the Every Mind Matters widget gives you five actions that can help you feel more in control, deal with stress and anxiety, boost your mood and improve your sleep.
Depression and low mood
Depression is more than a few days of feeling miserable or exhausted.
When depressed, you feel persistently unhappy for weeks or months, as opposed to just a few days, when most people experience periods of melancholy.
Some people believe that depression is a trivial condition and not a legitimate health issue. They are mistaken; this is a real disease with legitimate symptoms. Depression is not a sign of frailty or something you can “pull yourself together” to overcome.
The good news is that with the proper treatment and support, the majority of depressed individuals can recover completely.
If low mood is affecting your daily life or causing you distress, call NHS 111, talk to your GP or refer yourself to our local talking therapies (IAPT) service.
Urgent help
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support – services are still open during the coronavirus outbreak.
Anxiety
Anxiety is a mild or intense sensation of unease, such as worry or fear.
Everyone experiences anxiety at some point in their lives; for instance, you may feel anxious about taking an exam, undergoing a medical examination, or attending a job interview. It is perfectly normal to experience anxiety during such situations.
However, some individuals struggle to control their anxieties. Their anxiety is more persistent and frequently interferes with their daily lives.
Anxiety can affect both your body and mind.
The effect on your mind can include:
- a feeling of dread or fearing the worst
- feeling on edge or panicky
- difficulty concentrating
- irritability
- feeling detached from yourself or the world around you
Physical feelings can include:
- restlessness
- feeling dizzy or light-headed
- wobbly legs or pins and needles in your hands and feet
- shortness of breath or hyperventilating
- heart palpitations (a noticeably strong, fast heartbeat)
- nausea (feeling sick)
- needing the toilet more or less often
- sweating
- sleep problems
- panic attacks
Anxiety can also have behavioural effects. You may isolate yourself from friends and family, feel unable to go to work, and avoid certain locations. Although avoiding situations can provide temporary respite, the anxiety usually returns the next time you encounter it. Avoiding it reinforces the sensation of danger and prevents you from determining whether your fears are justified.
Some individuals with anxiety may appear to be in good health, despite experiencing several of the above symptoms. You may have learned to conceal your apprehension so that others do not notice it.
Urgent help
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support – services are still open during the coronavirus outbreak.
Stress
The sensation of being under excessive mental or emotional strain is stress.
When you feel unable to manage, pressure becomes stress. People react differently to tension, so a situation that is stressful for one individual may be motivating for another.
Many of life’s demands, including work, relationships, and financial issues, can cause tension. When you’re stressed, it can be difficult to meet these demands, and it can even impact everything you do.
Stress can affect how you feel, think, behave and how your body works. In fact, common signs of stress include:
- sleeping problems
- sweating
- loss of appetite
- difficulty concentrating
You may also:
- feel anxious
- feel irritable
- have low self esteem
- have racing thoughts
- worry constantly or go over things in your head
- lose your temper more easily
- drink more
- act unreasonably
You may also experience:
- headaches
- muscle tension or pain
- dizziness
Recognising your stress triggers
If you’re not sure what’s causing your stress, keep a diary and make a note of stressful episodes for 2 to 4 weeks. Then review it to spot the triggers.
Things you might want to write down include:
- the date, time and place of a stressful episode
- what you were doing
- who you were with
- how you felt emotionally
- what you were thinking
- what you started doing
- how you felt physically
- a stress rating (0-10 where 10 is the most stressed you could ever feel)
- You can use the diary to:
- work out what triggers your stress.
- work out how you operate under pressure.
- develop better coping mechanisms.
Doctors sometimes recommend keeping a stress diary to help them diagnose stress.
Breathing and relaxation exercises
Numerous individuals find that exercises that emphasize breathing, and muscle relaxation are beneficial for relieving tension. The following playlist will help you comprehend how stress functions and begin to feel better. These exercises can be performed anywhere and are intended to help you feel more relaxed in general, as well as when you begin to feel overwhelmed.
This playlist is available for free download and streaming via the Soundcloud website or app. If there are specific exercises that work best for you, you can download and listen to them individually. When listening for the first time, it is best to commence at the beginning.
Steps for Stress
Young People and Mental Health
Mental health conditions can affect individuals of all ages, but we offer specialised services for children and adolescents up to the age of eighteen.
If you’re a young person and you’re concerned about your mental health, there is help available. You may want to attempt the following things.
- Talk to someone about how you feel, such as a parent, friend or adult you trust. Our page on friendship has ideas on opening up to a friend.
- Visit your local Mental Health Practitioner. They can answer any questions you have about how you’re feeling, talk you through various support options, and refer you to other services that could give you more help.
- Get in touch with services and organisations that assist people with mental health problems. Visit ‘organisations that can help’ below for support that is specifically for young people.
Mind has lots of information for young people about understanding your feelings, how to get assistance and support, what happens when you visit your GP, looking after yourself and more.
Some children and teens are more likely than others to have mental health problems because of certain risks. But having them doesn’t mean that a child will definitely or even probably have mental health problems in the future.
Among these things are:
- Having a physical illness for a long time
- A parent who has had mental health problems, drinking problems, or has been in trouble with the law.
- The death of someone close to them
- Split parents or divorce
- Severe bullying or abused physically or sexually.
- Discrimination
- Poverty or homelessness
- Taking on adult tasks, like taking care of an adult family member
- having problems at school for a long time
What mental health problems commonly occur in children?
- Depression affects more children and young people today than in the last few decades. Teenagers are more likely to experience depression than young children.
- Self-harm is a very common problem among young people. Some people who experience intense emotional pain may try to deal with it by hurting themselves.
- Generalised anxiety disorder (GAD) can cause young people to become extremely worried. Very young children or children starting or moving school may have separation anxiety.
- Post-traumatic stress disorder (PTSD) can follow physical or sexual abuse, witnessing something extremely frightening or traumatising, being the victim of violence or severe bullying or surviving a disaster.
- Children who are consistently overactive, impulsive and have difficulty paying attention may have attention deficit hyperactivity disorder (ADHD).
- Eating disorders usually start in the teenage years and are more common in girls than boys. The number of young people who develop an eating disorder is small. Still, eating disorders such as anorexia nervosa and bulimia nervosa can have serious consequences on their physical health and development.
What can I do about my child’s welfare?
One of the most important ways parents and guardians can assist their children is by listening to them and considering their emotions seriously. They may want an embrace, assistance in making a change, or assistance with practical matters.
Typically, children and adolescents’ negative emotions subside. However, it is advisable to seek assistance if your child is distressed for an extended period of time, if their feelings prevent them from moving forward with their lives, if their distress disrupts family life, or if they repeatedly exhibit age-inappropriate behaviours.
If your child is experiencing difficulties at school, a teacher, school nurse, school counsellor, or educational psychologist may be able to provide assistance. Otherwise, consult your physician or a health visitor. If necessary, they can refer a minor for further assistance. Various professionals frequently collaborate in Child and Adolescent Mental Health Services (CAMHS).
The NHS, your child’s school, or the social services department of your local council provide the majority of free mental health care for children and adolescents.
Call Young Minds’ Parents’ Helpline if you are concerned about a minor under the age of 25. They offer guidance, emotional support, and referrals to other services.
Childline
Tel: 0800 11 11
YoungMinds
YoungMinds | Mental Health Charity For Children And Young People | YoungMinds
Tel: 0808 802 5544
You could text the YoungMinds Crisis Messenger if you need support. A trained volunteer will text with you to help you think through your feelings and signpost you to other support.
Mental Health Helpline for Urgent Help
Mental Health Helpline for Urgent Help – NHS (www.nhs.uk)
Tel: 0808 802 55 44
Samaritans Central Office
Find out more about talking therapies
Urgent help
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support – services are still open during the coronavirus outbreak.
Friendship
- Bringing up your mental health with friends
- What should I say to my friend?
- Getting help from someone besides friends
- Helping a friend who has a mental illness
- I’m helping a friend, but I’m too busy myself.
Friendship is an important part of keeping our minds healthy. Our friends can help us stay grounded, put things in perspective, and deal with the problems we face in life.
“The best thing my friend did for me was just accept me as I was.”
If we’re having trouble with our mental health, we might want to hide and avoid our friends. But friendships can be a big help when we have a mental health problem or are trying to deal with it or get better from it. They can also help us avoid the isolation that often comes with it. People who have helped us through hard times can end up being the people we are closest to.
“They kept coming to see me even though I didn’t seem to want them, and it made me laugh.”
It can be hard to talk to friends about your mental health or help a friend who is having trouble with theirs. We have advice on how to start a talk, help someone out, and take care of yourself.
Bringing up your mental health with friends
If you have a problem with your mental health, you might feel embarrassed to “admit” to it. You might worry that you’re bothering or hurting your friend, that you’ll be labelled, or that your friendship will change.
You don’t have to tell your friends, and you definitely don’t have to tell everyone. Think about who you could talk to comfortably. It might help to write down the pros and cons of telling people about your trouble and not telling them.
Even if it’s hard, it can be good for both of you to talk to close friends. Even if you don’t talk about it again, having it out in the open means you don’t have to worry about bringing up your mental health problem by accident or “explaining away” medicine or appointments. It might also help you understand why you’re acting a certain way or why you don’t want to hang out with them or talk to them much.
“I wanted my friends to know so they would understand if I did something strange.”
What should I say to my friend?
You might want to practice your opening line, or you might just want to go with what sounds right. Pick a time and place where both of you will feel at ease. Consider whether:
It doesn’t matter if the place is quiet or loud, inside or outside, if you’re alone or with other people, or if you’re doing something together, like going for a walk or just sitting down to talk.
You could call your friend or write to them if that’s easier than talking to them in person.
Even though mental health issues are common, they can be hard to understand. You should expect your friend to be shocked or to act badly. They might feel strange and not know what to say. This could be because they care so much about you or because your news reminds them of something in their own lives. They might even tell you that everything is fine and that you just need to “pull yourself together.” Let them think about what you said.
Most people don’t know much about mental health problems, so you might want to tell your friend about the problem itself, but don’t give them too much information. You could show them a book or website that has helped you figure out what’s going on.
Getting help from someone besides friends
If you don’t think you can talk to a friend, there are other ways to get informal help.
A lot of the time, self-help and peer support clubs are helpful. By telling other people about your experiences, you can help them and learn how they deal with hard things.
You could join an activity-based group like a book club, chess club, or exercise class.
If you don’t want to join a group, try going to places with lots of people, like a library, café, or recreation centre. You don’t have to talk to anyone if you don’t want to, but just being around other people can make you feel more attached.
Even if they don’t focus on mental health problems, online groups can also be helpful. Side by Side is Mind’s online group where you can listen, talk, and be heard.
Helping a friend who has a mental illness
If you know someone with a mental health problem and you care about them, you may worry about them. The most important thing is to show them that you still care about them and are still their friend. You can do this with words, a hug, or some other way that shows how you feel.
“My friend asked me questions because she really wanted to know what was going on. She didn’t just guess.”
What can I do to help a friend?
The most helpful thing you can do for someone is just to be there and listen. It can make a big difference if you take the time to call, text, visit, or ask someone over.
“My friend knew I had taken too much medicine and called an ambulance, but he has never judged me or said anything bad about what I did.”
People can get the wrong idea about mental health problems. It’s important to just acknowledge your friend’s troubles, accept them, and treat them with kindness.
Your friend isn’t looking for another mental health worker; they just want your help as a friend. They may want to keep things as normal as possible, even if you have to change some of the things you used to do together (for example, if they get nervous in big groups or if their medicine makes them tired in the evenings).
“My friend talked to me on the phone, sent me letters, and sometimes took me out.”
Remember that even if someone says they are fine, they could be in a bad place. They might just need to talk or they might need help from a professional. Men are often more reluctant than women to talk about feelings. For example, if someone says they’re fine, you could ask them if they’re sure.
Help with the real world can also be helpful. Cleaning, going shopping, and doing other simple things around the house can seem impossible to someone who is going through a hard time. Ask your friend what they need. For example, you could go with them to appointments, help them handle their money, or help them find information about therapies and services.
I’m helping a friend, but I’m too busy myself.
Some people feel like they’re more of a caretaker than a friend at a certain point. You might feel responsible for your friend and worry about what would happen if you weren’t there. On both sides, admitting that this is happening can be painful and embarrassing. But you can take care of yourself and bring the friendship back into balance. For instance:
- If you need to, take a break. Time to yourself can help you feel better.
- Set clear limits on how much help you can give. Setting limits doesn’t mean you don’t like someone; it just means you’re being honest about what you can and can’t do.
- If you can, let other people take on your part. Knowing that other people are there for your friend can help you feel less stressed.
- Talk about what you’re going through. Be careful about how much you talk about the friend you’re helping but talking about your own feelings can help you feel supported, too.
“I helped my friend a lot, and sometimes I felt like I was almost done. Now that my friend is feeling better, we get along better than we did before. But I’m afraid I might not be able to handle another one.”
Mental health support during and after pregnancy
A ‘perinatal’ mental health issue is one that you can have at any point during your pregnancy or for up to a year following childbirth.
A major life event is becoming a parent. A variety of emotions are normal to feel both throughout pregnancy and after giving birth. However, if any challenging emotions start to significantly impact your daily life, you may be dealing with a perinatal mental health issue.
This could be a brand-new mental health issue or a recurrence of an old one.
The ‘baby blues’ is a brief period of feeling low, emotional and tearful after giving birth. It doesn’t last for more than two weeks after giving birth.
If your symptoms last longer or start later, you could have postnatal depression. It can start any time in the year after giving birth and may begin gradually or suddenly. It can range from mild to severe.
It might be difficult to talk about how you’re feeling. You may feel people expect you to be happy or worry you’re a bad parent if you tell someone you’re depressed. Remember that postnatal depression can happen to anyone and isn’t your fault. It’s never too early or late to get help.
The symptoms of postnatal depression are similar to the symptoms of depression. They include:
- feeling sad or low
- being unable to enjoy things that normally bring you pleasure.
- tiredness or loss of energy
- poor concentration or attention span
- low self-esteem and self-confidence
- disturbed sleep, even when your baby is asleep.
- changes in appetite
You may feel detached from your baby or partner. You may even have thoughts of hurting yourself or your baby. It can be very frightening to have thoughts of harming your baby but remember, this doesn’t mean you’re actually going to hurt them. The sooner you can talk to someone about your thoughts and feelings – a friend, relative, doctor or midwife, for instance – the sooner you can get the help you need.
Only people who have given birth in the last year can be formally diagnosed with postnatal depression, but evidence suggests partners can also experience anxiety or depression. This is a huge life change for them too, and dealing with a lack of sleep, extra household responsibilities and financial worries, for example, can be very difficult.
If you have symptoms of postnatal depression, speak to your GP, health visitor and/or midwife. It’s never too late to seek help: you can feel better even if you’ve had symptoms for a long time.
Different help is available depending on how severe your symptoms are.
Talking therapy
You could be offered a self-help course or talking therapy. You can refer yourself for talking therapy in England.
Specialist services
Specialist services are available if you need more support. These include:
- perinatal mental health services with specialist nurses and doctors who can help you get the right support.
- community mental health teams (CMHTs). They can help if there aren’t any perinatal mental health services in your area.
- mother and baby units (MBUs). These are psychiatric wards in hospitals that can give you treatment and support as well as help you care for your baby. You’ll have your own bedroom with a cot for your baby.
Referrals
Guidance and advice can be obtained by ringing the Specialist Perinatal Community Mental Health Team Duty Worker Monday to Friday 9am to 5pm excluding bank holidays.
Email: [email protected]
Pennine telephone: 01254 612 731
Inclusion Criteria
- Preconception advice for Service users who have currently or who have had in the past a severe mental health problem and are of childbearing age.
- Service users who are pregnant or who have given birth within the last 24 months with a history of moderate to severe mental health problems who may be at risk of relapse.
- Service users who are pregnant or who have given birth within the past 24 months who develop a perinatal mental health crisis. When this is identified, a referral should be made for an urgent assessment through the local Specialist Perinatal Community Mental Health Team within office hours or through Home Treatment Teams / Mental Health Liaison or equivalent out of hours.
- Assessment, advice and treatment will be in collaboration with the woman’s usual mental health team with the emphasis in most cases being on providing specialist input rather than taking over care.
Exclusion Criteria
- Service users who are pregnant or who have given birth within the past 12 months who present with mild anxiety or depression. In these instances, a referral should be made through to access appropriate psychological therapies.
- Service users who have a primary diagnosis of substance misuse unless there is a comorbid significant perinatal mental health problem.
- Service users presenting exclusively with adjustment disorders in response to complex social problems.
- Service users presenting with exclusively adjustment disorders in response to traumatic birth, foetal loss or primary non-complex tocophobia.
- Service users who will not be the primary care giver.
Useful resources
- The Association for Postnatal Illness can connect you to someone who has recovered from postnatal mental illness.
- Family Action and Family Rights Group both offer a range of practical and emotional support for parents.
- National Childbirth Trust offers information and support during pregnancy and early parenthood, including antenatal courses and local meetups.
- PANDAS offers support to anyone experiencing perinatal mental health problems. They have a helpline, support groups and tips on self-care.
Urgent help
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support – services are still open during the coronavirus outbreak.
Serious Mental Illness (SMI) checks
All of us must take care of our health, but those who suffer from severe mental illness (SMI) need to take extra precautions. Bipolar disorder or schizophrenia will most likely be diagnosed in people with SMI. You may be more susceptible to some health issues due to your medications and way of living. The good news is that you are entitled to an annual health check-up where you can receive guidance and assistance.
What will happen when I have my yearly physical?
An expert healthcare professional will carry out the health examination. If you are receiving care from a specialised team, this may be done at your general practitioner’s office, in the community by mental health specialists, or by your community mental health team.
They will:
- Weigh you and/or measure your waist. This is to see if you are at risk of developing diabetes, heart attack or stroke. Being too heavy can also increase your chance of getting other physical problems.
- Measure your blood pressure. Raised blood pressure can contribute to heart attack and stroke.
- Take a blood test to check your cholesterol and sugar levels, and make sure they aren’t too high. Raised cholesterol can also increase the risk of heart attack and stroke. High blood sugar can mean you have diabetes.
You will also discuss:
- Side effects of medication
- Smoking, alcohol and use of non-prescription drugs
- Exercise and diet
- Other health problems
- What help you have or need at home?
- How you keep yourself well
Further information
The Good Health Guide is full of practical information and helpful tips for people severely affected by mental illness. The Professionals who do your physical health check will also be able to advise you on ways to improve your physical health and link you to organisations and services in your local community who can help.
Urgent help
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support – services are still open during the coronavirus outbreak.
First Contact Physiotherapists – FCP
Physiotherapy helps to restore movement and function when someone is affected by injury, illness or disability. It can also help to reduce your risk of injury or illness in the future.
When is physiotherapy used?
Physiotherapy can be helpful for people of all ages with a wide range of health conditions, including problems affecting the:
- bones, joints and soft tissue – such as back pain, neck pain, shoulder pain and sports injuries
- brain or nervous system – such as movement problems resulting from a stroke, multiple sclerosis (MS) or Parkinson’s disease
- heart and circulation – such as rehabilitation after a heart attack
- lungs and breathing – such as chronic obstructive pulmonary disease (COPD) and cystic fibrosis
Physiotherapy can improve your physical activity while helping you to prevent further injuries.
How can I access physiotherapy?
If you are aged 18 or over and registered with a GP in Hyndburn, and you have a musculoskeletal problem, you can also self-refer to the Provide Physiotherapy Service. All self-referrals will be triaged subject to the Provide Physiotherapy Service criteria.
How do I know whether I need physiotherapy?
If you are experiencing musculoskeletal symptoms (e.g., back, shoulder, knee pain, etc.) that are not improving with self-management support via the website, or if a healthcare professional has recommended it.
What are the benefits to me for self-referring to physiotherapy?
You will be able to access physiotherapy quicker without having to book an appointment with your GP or other primary care practitioner first, resulting in earlier help on how best to manage your musculoskeletal problem and to return to your normal activities as soon as possible. You will also be able to provide more information regarding your specific musculoskeletal symptoms and how it is affecting you personally, which will help the Provide Physiotherapy Service know what level of support you are likely to need.
How do I self-refer to physiotherapy?
Visit the website below to complete the online physiotherapy self-referral. If you provide any information that requires a medical assessment before physiotherapy, you will be directed to the appropriate service and will not be able to submit your self-referral.
Physiotherapy Self-Referral
What happens after I have submitted my self-referral to physiotherapy?
You will receive an email/SMS confirming receipt of your self-referral and you will then be notified by the Provide Physiotherapy Service what level of support you are likely to need, based on the information you have provided, following a robust triage process.
Will my GP practice be informed once I have self-referred to physiotherapy?
The Provide Physiotherapy Service will inform your GP practice once you have completed your care, unless your physiotherapist needs to discuss the further management with your GP during treatment, with your consent.
Is my information safe when completing a physiotherapy self-referral?
Yes – all information you disclose is secure and kept for the minimum amount of time possible. Your data will be stored in anonymised format within the cloud resources that are deployed in a dedicated Virtual Private Cloud (VPC) within the London servers of Amazon Web Service (AWS). The databases are encrypted both at rest and in-transit using appropriate SSL/TLS encryption levels. The access right will be restricted to the development and maintenance team admin only when required. Moreover, data access logging has been incorporated, and regular reporting is performed.
Clinical Pharmacists
How we can assist:
- Support medical practises with medication-related tasks like medication reviews, reauthorizations for repeat prescriptions, and drug queries. processing healthcare records and doing organised medication reviews to support practises.
- incorporating MHRA and amber drug monitoring in safety checks.
- National quality and safety guidelines highlight project work.
- helping the care homes team with all facets of prescription.
What is a structured medication review?
A structured medication review involves a telephone call with a pharmacist to talk about the medicines you are currently taking. It is an opportunity for you to discuss your medication and ensure that you are getting the best from the medicines that are prescribed for you.
Why do I need a review?
The aim of the structured medication review is to check that you are prescribed the most appropriate medicines and that you get the best out of those medicines.
When you are first prescribed a medicine, it is usually the best one for you, however, things change:
Any of these reasons, as well as others, can mean the medicine might not be right for you anymore.
What happens at structured medication review?
The review will be carried out by a pharmacist. They will ask you questions and also look at your medical record; this will allow them to check you are on the medication that is right for you.
The review will be between 15 and 30 minutes long. You will have the chance to ask any questions or raise any concerns you have about your medicines.
The pharmacist may suggest some changes to your medicines. They will explain these changes and why the change will benefit you.
These changes may include: a change to a new or different version of a medicine, changing the dose, changing the time of day you take your medicine or stopping a medicine.
How will my review be carried out?
The pharmacist will carry out your review around some main themes:
Questions you may want to ask:
Make a list of questions that you may have about your medicines.
Some questions that you may wish to consider:
If you and the pharmacist decide that one or more of your medicines should change, you may want to ask some of the following questions:
Can I have somebody with me?
You are welcome to have a family member, a friend or a trusted person who handles your medication present for your medicines review.
I only speak a little English is that okay?
Yes, that is absolutely fine, you may have someone trusted there to translate for you if you feel comfortable, but we can also arrange an official translator to help out.
Where can I get further information about my medicines?
Paramedics
Patients who are unable to visit the office or who require an urgent home visit are typically seen by our paramedics.
They are qualified to handle common health issues like coughs and minor injuries as well as more serious ones like asthma or heart attacks because they have nursing and paramedic training.
The paramedic can study your whole GP file during home visits and can provide advice regarding the need for additional care or specialised hospital care. The results of the visit and any updates on any treatments and medications prescribed are directly communicated to the general practitioner.
They assist our practise teams in managing home visits, urgent appointments and telephone triage. By doing this, they provide GPs more time to address more complicated medical issues in the office and to provide patients who are unsure whether they need to go to A&E with urgent advice over the phone.
Health & Wellbeing Coach
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support patients in identifying, setting, and achieving their health goals and encouraging proactive prevention of new and existing illnesses.
This approach is based on using strong communication and negotiation skills and supports personal choice and positive risk taking. Some of the things they can help with include managing weight, introducing healthy habits and managing low mood and/or anxiety.
Health and Wellbeing Coaches are expected to adhere to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide.
- Do you want to improve the way that you manage your Long-Term Condition?
- Do you feel overwhelmed by a new diagnosis?
- Do you want to take more control of your health?
Health Coaching:
- Enables you to identify lifestyle changes and develop an action plan to improve your health outcomes.
- Empowers you to take responsibility for your health & improve your self-management of your Long-Term Condition
- Encourages you to develop your coping strategies.
You can ask your GP Practice to refer you to the “PCN Health & Wellbeing Coach”.
Research shows that people who work with a Health & Wellbeing Coach:
- Feel Better
- Feel Happier
- Feel more in control.
- Feel more confident.
- Gain better health outcomes.
Physician Associate
About physician associates in general practice
A wide range of medical disorders can be diagnosed and treated by physician associates who have the necessary training. They collaborate with GPs to give care to patients, especially those with chronic illnesses who typically benefit from having access to the same doctor.
What can physician associates help with?
Physician associates can help with lots of things including:
- diagnosing and treating health conditions
- arranging tests and analysing results
- performing physical examinations
How are GPs benefitting?
As a key member of the extended primary care team, physician associates can contribute. They have the potential to relieve some of the load on GPs by carrying out some specific clinical duties and offering patients—particularly those with chronic conditions—the continuity of care they require.
How is a physician associate’s job different from a GP?
A new type of healthcare worker that follows the medical paradigm but is not a doctor is called a physician associate. Under specific degrees of supervision, they possess the attitude, abilities, and information necessary to provide all-encompassing care and treatment as part of the general medical and/or general practise team.
Health & Wellbeing Coach
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support patients in identifying, setting, and achieving their health goals and encouraging proactive prevention of new and existing illnesses.
This approach is based on using strong communication and negotiation skills and supports personal choice and positive risk taking. Some of the things they can help with include managing weight, introducing healthy habits and managing low mood and/or anxiety.
Health and Wellbeing Coaches are expected to adhere to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide.
- Do you want to improve the way that you manage your Long-Term Condition?
- Do you feel overwhelmed by a new diagnosis?
- Do you want to take more control of your health?
Health Coaching:
- Enables you to identify lifestyle changes and develop an action plan to improve your health outcomes.
- Empowers you to take responsibility for your health & improve your self-management of your Long-Term Condition
- Encourages you to develop your coping strategies.
You can ask your GP Practice to refer you to the “PCN Health & Wellbeing Coach”.
Research shows that people who work with a Health & Wellbeing Coach:
- Feel Better
- Feel Happier
- Feel more in control.
- Feel more confident.
- Gain better health outcomes.
Physician Associate
About physician associates in general practice
A wide range of medical disorders can be diagnosed and treated by physician associates who have the necessary training. They collaborate with GPs to give care to patients, especially those with chronic illnesses who typically benefit from having access to the same doctor.
What can physician associates help with?
Physician associates can help with lots of things including:
- diagnosing and treating health conditions
- arranging tests and analysing results
- performing physical examinations
- How are GPs benefitting?
As a key member of the extended primary care team, physician associates can contribute. They have the potential to relieve some of the load on GPs by carrying out some specific clinical duties and offering patients—particularly those with chronic conditions—the continuity of care they require.
How is a physician associate’s job different from a GP?
A new type of healthcare worker that follows the medical paradigm but is not a doctor is called a physician associate. Under specific degrees of supervision, they possess the attitude, abilities, and information necessary to provide all-encompassing care and treatment as part of the general medical and/or general practise team.
Care Coordinator
About care coordinators in general practice
For some patients, care coordinators could be their initial point of contact. Their main duties include planning and managing interdisciplinary and individualised patient care. They operate in a variety of professions and occasionally may concentrate on a particular patient population, such as a certain age range or people with certain health issues.
The position will frequently be based across numerous practises within a Primary Care Network in primary care. A care coordinator, who is an essential member of the multidisciplinary team, will work closely with the patient to first assess their requirements before developing and implementing individualised and frequently complex care plans. They may assist in bringing together various experts and community service providers in addition to linking the patient with the suitable individuals inside the practise to guarantee the care provided is appropriate and efficient.
What can care coordinators help with?
A care coordinator is a qualified healthcare practitioner who assists in managing the care of patients, such as the elderly or the disabled. Patients’ treatment regimens are monitored and coordinated, their progress is assessed, and they are informed about their conditions. Care coordinators may do the following tasks, among others:
- consulting with patients and family members to discuss health problems.
- educating patients about their condition, medication, and give them specific instructions.
- developing a care plan to address a patient’s personal healthcare needs.
- consulting and collaborating with other health care providers and specialists to set up patient appointments and treatment plans.
- checking in with the patient regularly to evaluate and document their progress.
- evaluating interventions and care plans with the care team, including identifying areas where further care may be required.
- supporting patients on an ongoing basis to manage their own needs where possible.
- promoting and encouraging patient awareness, skills and confidence to help them maintain and make decisions about their own health and wellbeing.
- supporting patients with personal health budgets